Power Supply Restrictions

What is a power supply restriction?
A power supply restriction is the action taken by a power utility to limit the amount of power supplied to a customer, usually arising from the customer’s f...
Fri, 5 Jun, 2020 at 8:49 AM
Does the law allow power supply restriction?
Yes, section 43 of the Electricity Act, 2019 states that where a person fails or refuses to pay a charge for electricity (bills) under a contract of supply ...
Fri, 12 Jun, 2020 at 6:54 PM
What is the objective of restricting power supply?
The sole objective of restricting or reducing a customer’s power supply is to compel the defaulting customer to settle their debts and not to cause sabotage...
Fri, 12 Jun, 2020 at 7:05 PM
What leads to a power supply restriction?
A power supply restriction is usually carried out when a customer fails to settle electricity bills within the settlement period specified in its supply agr...
Fri, 12 Jun, 2020 at 6:43 PM
How is a power supply restriction carried out?
A power supply restriction, as a measure of last resort, follows a meticulous and consultative process between the customer and the utility. A notice, withi...
Fri, 12 Jun, 2020 at 6:42 PM
What steps are taken to ensure safety during a power restriction?
Contractually, before restricting power to a customer, the technical teams of both the utility and the customer meet to agree on the restriction modalities ...
Fri, 12 Jun, 2020 at 6:51 PM
When restricting power supply to a mine, is there due care taken to safeguard personal and the mine’s assets?
Discontinuation of power supply is a well-considered, planned process undertaken not arbitrarily but with the full involvement of the customer, ensuring the...
Fri, 5 Jun, 2020 at 10:21 AM
When can a power supply restriction be lifted?
A power supply restriction is lifted when the customer satisfies the conditions set by the utility in the notice to restrict power supply given to the custo...
Fri, 5 Jun, 2020 at 9:49 AM
When a power supply restriction is effected, is the supplier obliged to continue providing emergency power to the customer?
The provision of emergency power supply is dependent on the level of the restriction in effect. Depending on the level of power restriction, a customer unde...
Fri, 12 Jun, 2020 at 6:53 PM